Shipping
Currently it takes about 5-8 business days for me ship out orders.
Unfortunately there is no option for expedited shipping at this time.
Returns
Sunshadeau Arts is a one-woman shop. Sometimes things go wrong and I will do what I can to make things right. However, since it’s not a big company, there are limits to what I can offer in terms of returns/replacements.
Thank you for your patience and understanding!
Item damaged in mail
If you receive your order and it was damaged in transit you can return the item for a full refund in the form of store credit. You MUST ship the item back (no matter the condition) to receive the refund. Return shipping is the responsibility of the customer and is non-refundable. Your return must be approved so please contact me at info@sunshadeauarts.com prior to shipping back the item. Once the item is received and inspected in my studio, you will be sent the appropriate refund.
If you would like to keep the item, I may be able to offer a partial refund depending on the amount of damage. Please email photos of the damage to info@sunshadeauarts.com.
Please note that due to the extensive amount of time it takes to make each item in my shop and the specialty nature of many items/supplies, it is often not possible for me to offer replacement items (i.e. remake a certain item for you). You can use your refund to purchase a comparable replacement from the shop’s current offerings.
ITEM LOST IN THE MAIL
If your order does not arrive, please contact the United States Post Office to attempt to locate your package. I am unable to assist in the location of lost packages.
If you are unable to locate the package by contacting USPS, please notify Sunshadeau Arts via email at info@sunshadeauarts.com and provide documentation/proof of the lost package. You will be provided with store credit for your order (minus shipping).
Please note that due to the extensive amount of time it takes to make each item in my shop and the specialty nature of many items/supplies, it is often not possible for me to offer replacement items (i.e. remake a certain item for you). You can use your refund to purchase a comparable replacement from the shop’s current offerings.
returns
If you are unhappy with your order, most items can be returned for a full refund (minus shipping). Item must be returned in original condition, in original packaging, within 30 days of receipt. Buyer is responsible for return shipping costs. Please email info@sunshadeauarts.com prior to returning the item. Once the item is received in my shop, it will be inspected and your refund will be processed.
You may only receive a partial refund if the item is damaged, if the item is improperly packaged, or if the item arrives after the 30 day time limit.