Frequently Asked Questions

FAQ

  • Return Policy

    Returns and exchanges are not accepted.

    If a product arrives damaged or incorrect, please document the damage with pictures and email me at info@sunshadeauarts.com within 15 days and a replacement will be sent.

  • Digital Download Policy

    All digital downloads from this shop are for personal use ONLY. Redistributing in any form is NOT permitted.

    I’m a small artist and when these items are taken and used for unauthorized purposes, it HURTS me and my ability to provide for my family.

    Thank you for supporting and respecting independent artists!

  • Shipping

    We ship worldwide!

    All shipping is complimentary.

    However, you may need to pay fees, taxes, or VAT on your order depending on where you live.

  • How to access the Art Club Members Page

    To visit the Adventurers Art Club page, use this link and type in your password.

    To visit the Evernight Oddities Art Club page, use this link and type in your password.

    You can also access this info over on Patreon. Just join as a free member.

  • Need more information

    You can always fill out the contact form if your have questions not answered here.

    Please note that this is a small shop and it responses may take a week or more.